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If you want to receive this month's art, you need to join by the 15th of this month. If you join on the 16th of the month or later, you will receive the following month's art.
If you would like to cancel your subscription, you can do so at this link.
You can update your address at this link.
We ship all of the mail at the same time every month regardless of what day you join. We usually ship between the 16th and 20th of the month.
There is no tracking available. Everything is shipped with a postage stamp.
Every month the print is letter sized, or 8.5 x 11 inches. It then gets folded and mailed in a #10 size envelope (~4.5 x 9 inches).
There are several reasons you might not be receiving your mail: lost or returned mail – we will email you if we receive your mail returned to us; incorrect shipping address – check that you filled out the proper address; missing name on mailbox; and double check that you signed up in time for the month of mail you are anticipating.
No.
Risograph is a special Japanese printing method that uses a spot color process and soy based, eco-friendly ink. I print everything myself in Chicago, one color at a time.
Email us at club@catdroool.com (three o's!). We will get back to you as soon as we can. We are a tiny team, so we appreciate your patience.